Privacy Policy

Effective Date: 25 April 2025

Zena Safety ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online counselling services.

Information We Collect

We collect personal data, including:

• Name, email, and contact details
• Payment details (processed via secure providers)
• Health information shared during counselling
• Website usage data like IP address and page visits

How We Use Your Information

We use your data to:

• Provide and manage your counselling sessions
• Confirm appointments and send reminders
• Process payments securely
• Improve our services
• Meet legal obligations

How We Store and Protect Your Information

 Your data is protected by:

• End-to-end encryption
• Role-based access
• Regular security updates

Your personal data is never stored directly on our website.

Disclosure of Information

We do not sell or rent your information. We may share it:

• With your assigned counsellor
• With secure third-party service providers (e.g. for scheduling or payments)
• When required by law (e.g. risk of harm)

Your Rights

If you're in the UK, EU, or other regions with data protection laws, you can:

• Request access or deletion of your data
• Correct your data
• Withdraw consent

To request changes, email us at: info@zenasafety.com

Cookies

We use cookies for website analytics. You can disable cookies in your browser settings.

International Use

Our services are available globally. By using Zena Safety, you agree your data may be processed in countries outside your own, with high standards of protection in place.

Children’s Privacy

We only provide services to users aged 18 or older.

Changes

We may update this Privacy Policy from time to time. Updates will appear on this page.

Contact Us

Email: info@zenasafety.com
Business Name: Zena Safety
Website: www.zenasafety.com